The purpose of this document is to assist campuses with Benefits related issues.
Shared Employee
This information has been extracted and moved to a separate document (Shared Employees) within the Benefits Troubleshooting / FAQ section.
Example:
- Fullerton employee transferred to SBU, no break in service-San Bernardino is now the benefits primary campus. San Bernardino corrected Dental history with no issue-San Bernardino is unable to adjust the mandatory benefits history for LIFE and LTD BASE BENEFITS rows to 1/1/20 since the 1/1/20 date precedes San Bernardino hire date. Fullerton cannot access the Base Benefits pages for the employee since they are no longer the benefits primary job campus.
Steps to resolve:
- Delete 6/10/2023 termination row in Employee Record 0 (Fullerton) and run primary benefits job to move primary benefits job to Fullerton.
- Fullerton enters rows in LIFE and LTD.
- Re-enter termination row on Employee Record 0 and re-run primary benefits job to move primary benefits job back to SBU.
Campus can refer to ServiceNow ticket INC0574371
Example:
- San Bernardino and Fullerton shared employee where Fullerton has the Benefit Primary Job (BPJ). San Bernardino must work with Fullerton to adjust the mandatory benefits EFFDTs - San Bernardino can’t modify Base Benefits since Fullerton is BPJ. Fullerton is unable to modify Vision and LIFE EFFDT to 2/1/23, and LTD EFFDT to 1/20/23 due to HIRE date error-date trying to enter precedes San Bernardino hire date.
Steps to resolve:
- San Bernardino can increase the FTE on the 8/19/2024 row to 1 FTE andRun Primary Benefits Job.
- Make corrections to Life and LTD.
- Fix the FTE on the 8/19/2025 row back to .6 and re-run primary benefits job.
Campus can refer to ServiceNow ticket INC0574371
Example:
- Transferred to Fullerton, no break in service- Fullerton is now Benefits Primary Job (BPJ). San Bernardino tried to work with Fullerton to adjust core and mandatory benefits history – San Bernardino can’t modify Base Benefits since Fullerton is BPJ. Fullerton is unable to add Plan Type 10, 11, 14, 23, 31 San Bernardino history for 2022 and 2021 due to HIRE date error-date trying to enter precedes San Bernardino hire date.
Steps to resolve:
- San Bernardino remove the termination row (on the ServiceNow incident, refer to the EMPLID) on EMPLD RCD 1 dated 08/25/2023 andRun primary benefits job to move it to San Bernardino.
- Build base benefits correctly.
- Re-add termination row to employee record 1 with a date of 08/25/2023. Re-run primary benefits job to switch it back to Fullerton.
Campus can refer to ServiceNow ticket INC0574371
Example:
- Employee has been enrolled in Benefits continuously at Sacramento since 12/01/2015. No benefit enrollment rows converted. When attempting to enter the rows we get an error message due to the enrollment being prior to hire date. Original Hire date is driven by Stanislaus position and shows 08/23/2023. Sacramento was unable to enter enrollment for the employee.
Steps to resolve:
- Sacramento to Change hire date on Employee RCD 3 to 11/23/2015 (as that is Benefits Primary Job).
- In base benefit tables, rebuild the history as it should be
- Change the hire date on Employee Record 3 back to the original one of 08/23/2023
Campus can refer to ServiceNow ticket INC0632013
Excluded
This information has been extracted and moved to a separate document (Excluded Job Codes) within the Benefits Troubleshooting / FAQ section.
ACA_EXCLUD - Excluded from ACA consideration
- 1151 Instr Stdnt Asst On-Cmps WS
- 1153 Instr Stdnt Asst Off-Cmps WS
- 1860 STUDENT ASSISTANT
- 1861 STUDENT TRAINEE, ON-CAMPUS WOR
- 1868 Student - NCS
- 1870 Student Asst
- 1871 Stdnt Trainee On-Cmps WS
- 1872 Stdnt Trainee Off-Cmps WS
- 1874 BRIDGE STUDENT ASSISTANT
- 1875 BRIDGE STUDENT TRAINEE, ON-CAM
- 1876 Brdg Stdnt Trainee Off-Cmps WS
- 1880 Stud TR LAEP On-Campus
- 1881 Stud TR LAEP Off-Campus
- 1882 BR Stud TR LAEP On-Campus
- 1883 BR Stud TR LAEP Off-Campus
- 2326 Graduate Assistant OCWS
- 2681 Acad Supp Student Em I-OnCmpWS
CSU_EXCLUD - Benefit Ineligible
- 0350 Continuing Ed Instructor CMA
- 1150 Instr Stdnt Asst
- 1151 Instr Stdnt Asst On-Cmps WS
- 1152 Instr Stdnt Asst Off-Cmps
- 1153 Instr Stdnt Asst Off-Cmps WS
- 1800 Casual Worker
- 1860 STUDENT ASSISTANT
- 1861 STUDENT TRAINEE, ON-CAMPUS WOR
- 1868 Student - NCS
- 1870 Student Asst
- 1871 Stdnt Trainee On-Cmps WS
- 1872 Stdnt Trainee Off-Cmps WS
- 1874 BRIDGE STUDENT ASSISTANT
- 1875 BRIDGE STUDENT TRAINEE, ON-CAM
- 1876 Brdg Stdnt Trainee Off-Cmps WS
- 1880 Stud TR LAEP On-Campus
- 1881 Stud TR LAEP Off-Campus
- 1882 BR Stud TR LAEP On-Campus
- 1883 BR Stud TR LAEP Off-Campus
- 2309 Tchg Assoc Ext. Ed-For Credit
- 2322 Instr Fac,Spcl Pgms-For Credit
- 2323 Instr Fac,Extension-For Credit
- 2324 Teaching Associate Summer Term
- 2325 Graduate Assistant Monthly
- 2336 E99 403B Deduction Monthly
- 2337 R03 403B Deduction Monthly
- 2355 Graduate Assistant
- 2356 Substitute Instructional Facul
- 2357 If Summer Session Extension
- 2362 Demonstration Instr Fac
- 2363 Instr Fac,Extension Non-Credit
- 2365 Music Studio Instr Faculty
- 2368 Instr Fac, Extra Quarter,QSYRO
- 2390 Instr Fac,Summer Quarter
- 2402 Instr Fac,Summer Arts Pgm
- 2422 IF. Spc Prgms FC - ACA
- 2423 IF, Extension FC - ACA
- 2456 Substitute IF - ACA
- 2457 IF Summer Session State Supprt
- 2465 Music Studio IF - ACA
- 2502 IF - Summer Arts Program - ACA
- 2557 IF, SS Ext - ACA
- 2563 IF, Ext Non-Credit - ACA
- 2662 Demonstration IF - ACA
- 2680 Acad Supp Student Employee I
- 2681 Acad Supp Student Em I-OnCmpWS
- 2757 IF, SS State Support - ACA
- 4660 Special Consultant
- 4661 Mediator/Facilitator-Sac
- 4760 Special Consultant - ACA
- 7171 Notetaker
- 7172 Reader
- 7930 Per Diem Non Exempt Healthcare
- 8347 Police Officer-Int NonRep
- 8374 Excl 403B Deduction Monthly-NE
- 8379 Special Consultant-NE
- 8380 Special Consultant-ACA-NE
Updated as of 7/1/2025
Eligibility
This information has been extracted and moved to a separate document (Eligibility Config Fields Cheat Sheet) within the Benefits Troubleshooting / FAQ section.
Benefits Administration Eligibility fields are on an employee’s Job Data component. You can see them from the Benefits Program Participation link. To edit them, you must use a Benefits Eligibility Override.
Field Label on Job Data > Benefits Program Participation page: Elig Fld 1
Purpose: Met Duration of Appointment
Explanation: Determine Duration of Appointment and populate Elig Fld 1 on Job Data > Benefits Program Participation Job Data > Benefits Program Participation page with Y (yes duration is met) or N (no duration is not met). Ben Admin eligibility rules look for these values when determining the employee’s benefits eligibility. This is a system determined value that cannot be overwritten at this time
Valid Values: Y for duration is met and N for duration is not met.
Field Label on Job Data > Benefits Program Participation page: Elig Fld 2
Purpose: Job Code
Explanation: Populates Elig Fld 2 on Job Data > Benefits Program Participation Job Data > Benefits Program Participation page with the current Job Code of the employee record. This is a systemdetermined value that cannot be overwritten at this time.
Valid Values: The employee’s job code for the employment record
Field Label on Job Data > Benefits Program Participation page: Elig Fld 3
Purpose: ACA
Explanation: Determine ACA eligibility and populate Elig Fld 3 on Job Data > Benefits Program Participation Job Data > Benefits Program Participation page with Y (yes ACA applicable) or N (no not ACA applicable). This is a systemdetermined value that cannot be overwritten at this time.
Valid Values: Y for ACA applicable and N for Not ACA applicable.
Field Label on Job Data > Benefits Program Participation page: Elig Fld 4
Purpose: NE
Explanation: If populated with NE, which stands for Not Eligible, the employee will not be eligible for certain benefits.
Valid Values: NE
Field Label on Job Data > Benefits Program Participation page: Elig Fld 5
Purpose: After-tax Indicator
Explanation: If populated with AFTERTAX, after-tax medical plans present for benefits enrollment for the employee in On Demand Event Maintenance and in eBenefits Self Service. This is a manually entered value that can be removed at any time as long as the employee is not enrolled in an after-tax benefit plan.
Valid Values: AFTERTAX
Field Label on Job Data > Benefits Program Participation page: Elig Fld 6
Purpose: Benefits Eligibility Override Benefit Program Indicator
Explanation:If populated with AB2O, AYO, AC1O, AC2O, NOBO, STNO, UN6O, U13O, the employee will be placed into the following override benefit programs (see chart below)
Valid Values: AB2O, AYO, AC1O, AC2O, NOBO, STNO, UN6O, U13O
| Elig Fld 6 Values | Override Benefits Program |
|---|---|
| AB2O | ABO |
| AYO | AYO |
| STNO | STO |
| UN6O | U6O |
| U13O | U3O |
| AC1O | A1O |
| AC2O | A2O |
| NOBO | NBO |
Event Class
This information has been extracted and moved to a separate document (Event Class Cheat Sheet) within the Benefits Troubleshooting / FAQ section.
This information has been extracted and moved to a separate document (Action-Reason BAS Event-Ben EE Status Cheat Sheet (CHRSMP 1.0)) within the Benefits Troubleshooting / FAQ section.
This information has been extracted and moved to a separate document (eBenefits ESS Event Classes OK to Reprocess) within the Benefits Troubleshooting / FAQ section.
eBenefits ESS BAS events cannot be reprocessed in certain situations because you'll overwrite (lose) vital submission date processing data, specifically, you'll lose the employee's submit date (Election Received Date). The Election Received Date used for the eSignature date on forms, the Perm Event HBO Received Date, and is also used by the nightly GRP 95 process CSU_BA_EVT_DT to change the event class event date for submission date processing.
Use this to see what and when you can reprocess for eBenefits ESS BAS events or if it’s better to void the ESS BAS events and re-enter the enrollments using the HBE and/or FSA BAS events via the On Demand Event Maintenance page in CHRS.
Use the Event Class and Process Status to guide your next steps.
Process Status Code: AS
Event Status is: Open
OK to Reprocess: N/A
Conditions: N/A
Notes: N/A
Process Status Code: AE
Event Status is: Open
OK to Reprocess: Yes
Conditions: Need to correct error first.
Notes: Can reprocess back to Assign Benefit Program.
Process Status Code: AN
Event Status is: Open
OK to Reprocess: Yes
Conditions: Need to correct error first.
Notes: Can reprocess back to Assign Benefit Program.
Process Status Code: PR
Event Status is: Open
OK to Reprocess: Yes
Conditions: N/A
Notes: Can reprocess back to Assign Benefit Program.
Process Status Code: PE
Event Status is: Open
OK to Reprocess: Yes
Conditions: Need to correct error first.
Notes: Can reprocess back to Assign Benefit Program.
Process Status Code: NT
Event Status is: Open
OK to Reprocess: No
Conditions: N/A
Notes: N/A
Process Status Code: ET
Event Status is: Open
OK to Reprocess: No
Conditions: N/A
Notes: Do not reprocess to Assign Benefit Program or Prepare Options-you'll lose the employee's submit date (Election Received Date). Election Received Date used for eSignature date on forms, Perm Event HBO Received Date, and is used by nightly GRP 95 process CSU_BA_EVT_DT to change the event class event date for submission date processing.
Process Status Code: EE
Event Status is: Open
OK to Reprocess: Only reprocess to Re-enter status
Conditions: N/A
Notes: Do not reprocess to Assign Benefit Program or Prepare Options-you'll lose the employee's submit date (Election Received Date). Election Received Date used for eSignature date on forms, Perm Event HBO Received Date, and is used by nightly GRP 95 process CSU_BA_EVT_DT to change the event class event date for submission date processing.
Process Status Code: RE
Event Status is: Open
OK to Reprocess: No
Conditions: N/A
Notes: Do not reprocess to Assign Benefit Program or Prepare Options-you'll lose the employee's submit date (Election Received Date). Election Received Date used for eSignature date on forms, Perm Event HBO Received Date, and is used by nightly GRP 95 process CSU_BA_EVT_DT to change the event class event date for submission date processing
Process Status Code: FA
Event Status is: Closed
OK to Reprocess: Yes
Conditions: N/A
Notes: This scenario should never occur but if it does, check to see if you have data issues on the employment record(s) in Job Data. If no, create a Service Now ticket for CMS-Benefits to determine if there is a Benefits Administration configuration error in PeopleSoft.
Process Status Code: FE
Event Status is: Closed
OK to Reprocess: Yes
Conditions: N/A
Notes: Reprocess first back to 'Re-enter' and write down the employee's election, then reprocess back to 'A' (Assign Benefit Program). Then you'll need to re-enter elections. The system overwrites the Election Received Date when you reprocess. The the Election Received Date is used as the employee's esignature date on enrollment forms. The original processing dates are preserved in the Ben Admin audit tables and can be viewed using query CSU_BAS_EVENT_CLASS_HISTORY_SUMMARY, available in the Queries menu in the CSU Benefits Administrator tile, if needed for audits and/or research. The query shows the employee's original submit date (Election Received Date). Know that the new Election Received Date is used for eSignature date on forms after reprocessing instead of the original Election Received Date.
Process Status Code: FP
Event Status is: Closed
OK to Reprocess: Yes
Conditions: N/A
Notes: N/A
Process Status Code: AS
Event Status is: Open
OK to Reprocess: N/A
Conditions: N/A
Notes: System creates event once original event is at a ET or RE status and the Finalize/Apply Defaults flag is checked.
Process Status Code: AE
Event Status is: Open
OK to Reprocess: N/A
Conditions: N/A
Notes: System creates event once original event is at a ET or RE status and the Finalize/Apply Defaults flag is checked.
Process Status Code: AN
Event Status is: Open
OK to Reprocess: N/A
Conditions: N/A
Notes: System creates event once original event is at a ET or RE status and the Finalize/Apply Defaults flag is checked.
Process Status Code: PR
Event Status is: Open
OK to Reprocess: N/A
Conditions: N/A
Notes: System creates event once original event is at a ET or RE status and the Finalize/Apply Defaults flag is checked.
Process Status Code: PE
Event Status is: Open
OK to Reprocess: N/A
Conditions: N/A
Notes: System creates event once original event is at a ET or RE status and the Finalize/Apply Defaults flag is checked.
Process Status Code: FP
Event Status is: Open
OK to Reprocess: N/A
Conditions: N/A
Notes: System creates event once original event is at a ET or RE status and the Finalize/Apply Defaults flag is checked.
Process Status Code: ET
Event Status is: Open
OK to Reprocess: No
Conditions: N/A
Notes: Do not reprocess to Assign Benefit Program or Prepare Options-you'll lose the employee's submit date (Election Received Date). Election Received Date used for eSignature date on forms, Perm Event HBO Received Date, and is used by nightly GRP 95 process CSU_BA_EVT_DT to change the event class event date for submission date processing.
Process Status Code: EE
Event Status is: Open
OK to Reprocess: No
Conditions: Correct election issue in ODEM and save. Do not finalize the enrollment in ODEM
Notes: Do not reprocess to Assign Benefit Program or Prepare Options-you'll lose the employee's submit date (Election Received Date). Election Received Date used for eSignature date on forms, Perm Event HBO Received Date, and is used by nightly GRP 95 process CSU_BA_EVT_DT to change the event class event date for submission date processing.
Process Status Code: RE
Event Status is: N/A
OK to Reprocess: No
Conditions: N/A
Notes: Do not reprocess to Assign Benefit Program or Prepare Options-you'll lose the employee's submit date (Election Received Date). Election Received Date used for eSignature date on forms, Perm Event HBO Received Date, and is used by nightly GRP 95 process CSU_BA_EVT_DT to change the event class event date for submission date processing.
Process Status Code: FA
Event Status is: Closed
OK to Reprocess: Yes
Conditions: N/A
Notes: This scenario should never occur but if it does, check to see if you have data issues on the employment record(s) in Job Data. If no, create a Service Now ticket for CMS-Benefits to determine if there is a Benefits Administration configuration error in PeopleSoft.
Process Status Code: FE
Event Status is: Closed
OK to Reprocess: Yes
Conditions: N/A
Notes: Reprocess first back to 'Re-enter' and write down the employee's election, then reprocess back to 'A' (Assign Benefit Program). Then you'll need to re-enter elections. The system overwrites the Election Received Date when you reprocess. The the Election Received Date is used as the employee's esignature date on enrollment forms. The original processing dates are preserved in the Ben Admin audit tables and can be viewed using query CSU_BAS_EVENT_CLASS_HISTORY_SUMMARY, available in the Queries menu in the CSU Benefits Administrator tile, if needed for audits and/or research. The query shows the employee's original submit date (Election Received Date). Know that the new Election Received Date is used for eSignature date on forms after reprocessing instead of the original Election Received Date.
Process Status Code: FP
Event Status is: Closed
OK to Reprocess: Yes
Conditions: N/A
Notes: N/A
Process Status Code: AS
Event Status is: Open
OK to Reprocess: N/A
Conditions: N/A
Notes: N/A
Process Status Code: AE
Event Status is: Open
OK to Reprocess: Yes
Conditions: Need to correct error first.
Notes: Can reprocess back to Assign.
Process Status Code: AN
Event Status is: Open
OK to Reprocess: Yes
Conditions: Need to correct error first.
Notes: Can reprocess back to Assign.
Process Status Code: PR
Event Status is: Open
OK to Reprocess: Yes
Conditions: N/A
Notes: Can reprocess back to Assign.
Process Status Code: PE
Event Status is: Open
OK to Reprocess: Yes
Conditions: Need to correct error first.
Notes: Can reprocess back to Assign.
Process Status Code: NT
Event Status is: Open
OK to Reprocess: No
Conditions: N/A
Notes: N/A
Process Status Code: ET
Event Status is: Open
OK to Reprocess: No
Conditions: N/A
Notes: Know that you'll lose the employee's submit date (Election Received Date) if you reprocess to Assign or Prepare. Election Received Date is used for eSignature date on forms and to initially populate the Perm Event HBO Received Date. This could be an audit issue if we don't have audit tables. You'll need to re-enter elections.
Process Status Code: EE
Event Status is: Open
OK to Reprocess: N/A
Conditions: N/A
Notes:N/A
Process Status Code: RE
Event Status is: N/A
OK to Reprocess: No
Conditions: N/A
Notes: Do not reprocess to Assign Benefit Program or Prepare Options-you'll lose the employee's submit date (Election Received Date). Election Received Date used for eSignature date on forms, Perm Event HBO Received Date, and is used by nightly GRP 95 process CSU_BA_EVT_DT to change the event class event date for submission date processing.
Process Status Code: FA
Event Status is: Closed
OK to Reprocess: Yes
Conditions: N/A
Notes: This scenario should never occur but if it does, check to see if you have data issues on the employment record(s) in Job Data. If no, create a Service Now ticket for CMS-Benefits to determine if there is a Benefits Administration configuration error in PeopleSoft.
Process Status Code: FE
Event Status is: Closed
OK to Reprocess: Yes
Conditions: N/A
Notes: Reprocess first back to 'Re-enter' and write down the employee's election, then reprocess back to 'A' (Assign Benefit Program). Then you'll need to re-enter elections. The system overwrites the Election Received Date when you reprocess. The the Election Received Date is used as the employee's esignature date on enrollment forms. The original processing dates are preserved in the Ben Admin audit tables and can be viewed using query CSU_BAS_EVENT_CLASS_HISTORY_SUMMARY, available in the Queries menu in the CSU Benefits Administrator tile, if needed for audits and/or research. The query shows the employee's original submit date (Election Received Date). Know that the new Election Received Date is used for eSignature date on forms after reprocessing instead of the original Election Received Date.
Process Status Code: FP
Event Status is: Closed
OK to Reprocess: Yes
Conditions: N/A
Notes: N/A
This information has been extracted and moved to a separate document (Submission Rules-Like Rows Created Schedule) within the Benefits Troubleshooting / FAQ section.
- ACM- Affordable Care Act
- CNC- Cancel all Coverage
- DEA- Death of a Dependent
- FSA- FSA Enrollment
- HBE- Health Benefit Enrollment
- LIF- Life Enrollment
- LVE- Leave of Absence - Unpaid
- NEW- New Hire Newly Eligible
- REH- Rehire
- RFL- Return from Leave
- T90- Transfer to 9.0 Campus
- T92- Transfer from 9.0 Campus
- TBC - Time Base Change
- ACT - Action Needs Review
- AD1 - Adoption Plus One Month
- ADP - Adoption
- ADR - Address Change
- BI1 - Birth Plus One Month
- BIR - Birth
- DG1 - Dependent Gains Coverage +1
- DGC - Dependent Gains Coverage Extn
- DI1 - Divorced Plus One Month
- DIV - Divorce
- DL1 - Dependent Loses Coverage +1
- DLC - Dependent Loses Coverage Extn
- DRP - Drop all Dependents
- EG1 - Employee Gains Cvg+One
- EGC - Employee Gains Coverage Extn
- EL1 - Employee Lost Cvg+1
- ELC - Employee Lost Coverage Extn
- HIR - New Hire
- LTE - Late Enrollment
- MA1 - Marriage Plus One Mnth
- MAR - Marriage
- MSC - Miscellaneous Change
- NW1 - New Hire Plus One Month
- OE - Open Enrollment
- OVR - Override Benefit Eligibility
- PC1 - Parent/Child Relationship 1mth
- SNP - Snapshot
- TER - Termination
- LTE
- ADP
- BIR
- DGC
- DLC
- EGC
- ELC
- NEW
- ACM
- ACT
- AD1
- ADR
- BI1
- CNC
- DEA
- DG1
- DI1
- DIV
- DL1
- DRP
- EG1
- EL1
- FSA
- HBE
- HIR
- LIF
- LVE
- MA1
- MAR
- MSC
- NW1
- OE
- OVR
- PC1
- REH
- RFL
- SNP
- T90
- T92
- TBC
- TER
- LTE
- ADP
- BIR
- DGC
- DLC
- EGC
- ELC
- NEW
- ACM
- ACT
- AD1
- ADR
- BI1
- CNC
- DEA
- DG1
- DI1
- DIV
- DL1
- DRP
- EG1
- EL1
- FSA
- HBE
- HIR
- LIF
- LVE
- MA1
- MAR
- MSC
- NW1
- OE
- OVR
- PC1
- REH
- RFL
- SNP
- T90
- T92
- TBC
- TER
This information has been extracted and moved to a separate document (Delete Activity Cheat Sheet) within the Benefits Troubleshooting / FAQ section.
AG Page Status Codes:
1 – Assigned
2 – In Progress
4 – Completed
AG Template: EF_L1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: Not equal to Void
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: W3EB_LE_STATE92. ACTION_DT_SS and BASPARTIC.EVENT_DT for EE
Days: equal/ greater than 31
Delete Reason and Issue Reason Report Message: Age Out with BAS Event
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: BAS event not Finalized (generally Prepared) and AG not deleted
AG Template: EF_E1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: Not equal to Void
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: W3EB_LE_STATE92. ACTION_DT_SS and BASPARTIC.EVENT_DT for EE
Days: equal/ greater than 2
Delete Reason and Issue Reason Report Message: Age Out with BAS Event
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: BAS event not Finalized (generally Prepared) and AG not deleted
AG Template: EF_A2FL, EF_B4FL, EF_C1FL, EF_D3FL, EF_G1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: Not equal to Void
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: W3EB_LE_STATE92. ACTION_DT_SS and BASPARTIC.EVENT_DT for EE
Days: equal/ greater than 61
Delete Reason and Issue Reason Report Message: Age Out with BAS Event
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: BAS event not Finalized (generally Prepared) and AG not deleted
AG Template: EF_L1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: W3EB_LE_STATE92. ACTION_DT_SS for EE
Days: equal/ greater than 31
Delete Reason and Issue Reason Report Message: Age Out without BAS Event
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: BAS event Finalized and AG not completed - also check if something in BAS_ACTIVITY (if %SqlRows= 0 on process log means nothing found in BAS_ACTIVITY)
AG Template: EF_E1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: W3EB_LE_STATE92. ACTION_DT_SS for EE
Days: equal/ greater than 2
Delete Reason and Issue Reason Report Message: Age Out without BAS Event
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: BAS event Finalized and AG not completed - also check if something in BAS_ACTIVITY (if %SqlRows= 0 on process log means nothing found in BAS_ACTIVITY)
AG Template: EF_A2FL, EF_B4FL, EF_C1FL, EF_D3FL, EF_G1FL, EF_M4FL, EF_P1FL, EF_V1FL, EF_X1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: W3EB_LE_STATE92. ACTION_DT_SS for EE
Days: equal/ greater than 61
Delete Reason and Issue Reason Report Message: Age Out without BAS Event
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: BAS event Finalized and AG not completed - also check if something in BAS_ACTIVITY (if %SqlRows= 0 on process log means nothing found in BAS_ACTIVITY)BAS event Finalized and AG not completed - also check if something in BAS_ACTIVITY (if %SqlRows= 0 on process log means nothing found in BAS_ACTIVITY)
AG Template: EF_L1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: W3EB_LE_STATE92. ACTION_DT_SS; BAS_ACTIVITY. BAS_ACTION and EVENT_DT for EE
Days: equal/ greater than 31
Delete Reason and Issue Reason Report Message: Age Out with BAS ACTION
Delete AG process deletes BAS event: Yes from BAS_ACTIVITY
Update Allow in ESS Flag: N/A
Scenario Description: Scenario occurs if age out occurs before PSPBARUN prepares BAS _ACTION
AG Template: EF_E1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: W3EB_LE_STATE92. ACTION_DT_SS; BAS_ACTIVITY. BAS_ACTION and EVENT_DT for EE
Days: equal/ greater than 2
Delete Reason and Issue Reason Report Message: Age Out with BAS ACTION
Delete AG process deletes BAS event: Yes from BAS_ACTIVITY
Update Allow in ESS Flag: N/A
Scenario Description: Scenario occurs if age out occurs before PSPBARUN prepares BAS _ACTION
AG Template: EF_A2FL, EF_B4FL, EF_C1FL, EF_D3FL, EF_G1FL, EF_M4FL, EF_P1FL, EF_V1FL, EF_X1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: W3EB_LE_STATE92. ACTION_DT_SS; BAS_ACTIVITY. BAS_ACTION and EVENT_DT for EE
Days: equal/ greater than 61
Delete Reason and Issue Reason Report Message: Age Out with BAS ACTION
Delete AG process deletes BAS event: Yes from BAS_ACTIVITY
Update Allow in ESS Flag: N/A
Scenario Description: Scenario occurs if age out occurs before PSPBARUN prepares BAS _ACTION
AG Template: ENROLLC
AG Welcome page: N/A
AG Benefits Enrollment page: 4
AG Dep/Ben Coverage page: N/A
AG eSignature page: 4
AG Summary page: 2,1,4
BAS Event Class Process Status: FE
BAS Event Class Event Status: C (Closed)
BAS Election Source: N/A
Date Used: N/A
Days: N/A
Delete Reason and Issue Reason Report Message: Finalized OE event and Signed Activity Guide
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: Update to N
Scenario Description: BAS event Finalized and AG not completed
AG Template: ENROLLC
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: 2, 1, 4
BAS Event Class Process Status: FE
BAS Event Class Event Status: C (Closed)
BAS Election Source: N
Date Used: N/A
Days: N/A
Delete Reason and Issue Reason Report Message: Finalized OE Event None Entered Election Source
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: BAS event Finalized and AG not completed
AG Template: ENROLLC
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: V (Void)
BAS Election Source: N/A
Date Used: N/A
Days: N/A
Delete Reason and Issue Reason Report Message: Voided BAS Event
Delete AG process deletes BAS event: Yes from BAS_PARTIC, et al
Update Allow in ESS Flag: N/A
Scenario Description: BAS event voided and AG open
AG Template: EF_A2FL, EF_B4FL, EF_C1FL, EF_D3FL, EF_G1FL, EF_M4FL, EF_P1FL, EF_V1FL, EF_X1FL, EF_L1FL and EF_E1FL
AG Welcome page: N/A
AG Benefits Enrollment page: N/A
AG Dep/Ben Coverage page: N/A
AG eSignature page: N/A
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: V (Void)
BAS Election Source: N/A
Date Used: N/A
Days: N/A
Delete Reason and Issue Reason Report Message: Voided BAS Event
Delete AG process deletes BAS event: Yes from BAS_PARTIC, et al
Update Allow in ESS Flag: N/A
Scenario Description: BAS event voided and AG open
AG Template: ENROLLC
AG Welcome page: N/A
AG Benefits Enrollment page: 4
AG Dep/Ben Coverage page: N/A
AG eSignature page: 1,2
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: N/A
Days: N/A
Delete Reason and Issue Reason Report Message: Missing Electronic Signature
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: Submitted enrollment but esignature missing
AG Template: EF_A2FL, EF_B4FL, EF_C1FL, EF_D3FL, EF_G1FL, EF_M4FL, EF_P1FL, EF_V1FL, EF_X1FL
AG Welcome page: N/A
AG Benefits Enrollment page: 4
AG Dep/Ben Coverage page: N/A
AG eSignature page: 1,2
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: N/A
Days: N/A
Delete Reason and Issue Reason Report Message: Missing Electronic Signature
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: Submitted enrollment but esignature missing
AG Template: EF_L1FL
AG Welcome page: N/A
AG Benefits Enrollment page: 4
AG Dep/Ben Coverage page: N/A
AG eSignature page: 1,2
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: N/A
Days: N/A
Delete Reason and Issue Reason Report Message: Missing Electronic Signature
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: Submitted enrollment but esignature missing
AG Template: EF_E1FL
AG Welcome page: N/A
AG Benefits Enrollment page: 4
AG Dep/Ben Coverage page: N/A
AG eSignature page: 1,2
AG Summary page: N/A
BAS Event Class Process Status: N/A
BAS Event Class Event Status: N/A
BAS Election Source: N/A
Date Used: N/A
Days: N/A
Delete Reason and Issue Reason Report Message: Missing Electronic Signature
Delete AG process deletes BAS event: No
Update Allow in ESS Flag: N/A
Scenario Description: Submitted enrollment but esignature missing
When Benefits Terminate or Are Incorrect
This information has been extracted and moved to a separate document (When Benefits Terminate or Are Incorrect) within the Benefits Troubleshooting / FAQ section.
Use the following steps to troubleshoot why a benefit is incorrect or has terminated for an employee or dependent.
When researching, do not assume the Base Benefit tables are correct, especially if the employee has unresolved flagged BAS events. These flags can result from retroactive changes, late paperwork (new hires, rehires, transfers, terminations, life events), future-dated enrollments, corrections in Job Data, selective processing by Benefits Officers, or daily BAS events created before prior ones are resolved.
Base Benefit tables may be inaccurate for employees with flagged events, particularly Out of Sequence events. If BAS events are processed in the wrong order, benefit enrollments in the Base Benefit tables will also be incorrect.
Benefits may terminate or be missing from the interface file for several reasons:
- Job termination, unpaid leave, short work break, or employee waiver/life event (e.g., marriage, dependent gains coverage).
- Dependent aged out (26+), though adult dependents are not currently configured to age out in CHRS.
- Delayed entry of benefit changes when using the multiple permitting event code workaround (review via Health Benefits; note Election Date is when processed in Ben Admin).
- Workaround timing issues, as daily enrollments can overwrite Ben Admin/Base Benefit tables. Review with Ben Admin and Base Benefit Audit queries.
- Interface date earlier than the Health Benefits Election Date.
- Interface selection criteria not met (e.g., missing gender, out-of-state address).
If an employee’s Payroll Status changes, their benefits may be waived or terminated. In some cases, a Suspended status can also result in cancelled benefits in CHRS.
- Review BAS events and changes: Benefits > Manage Automated Enrollment > Employee Event Details (see Cheat Sheet).
- Check overall enrollments: Benefits > Review Employee Benefits > CSU Benefits Summary.
- Review detailed enrollments: Base Benefit tables (Health, Disability, Life/AD&D, Spending Accounts).
- Did the employee voluntarily waive benefits while on leave, short work break, or due to a life event? Confirm via Employee Event Details.
Some benefits terminate based on Benefits Employee Status. If the status is Leave of Absence, Terminated, Retired, or Deceased, benefits may be waived or terminated. Employees may also voluntarily waive benefits during unpaid leave, short work breaks, or life events. Review BAS events in Benefits > Manage Automated Enrollment > Employee Event Details (see Cheat Sheet).
Depending on the situation, additional questions may need to be asked:
- Did the employee lose eligibility due to ACA?
- Did the employee end another CSU job?
- Did the employee’s Benefits Primary Job change? (Benefits > Maintain Primary Jobs > Maintain Flags)
- Did the employee waive benefits while on unpaid leave, short work break, or a life event? (Benefits > Manage Automated Enrollment > Review Processing Results > Employee Event Details)
- Did the employee’s work location or address change to outside a geographic eligibility area? (Contact Information & Work Location pages; review Geographic Location Elig Table)
- Did Elig Fld 1–5 values change for the employee’s Benefits Primary Job? (Job Data > Benefits Program Participation)
Depending on the situation, additional questions may need to be asked:
- Did the dependent age out (26 for a qualified child)? (Benefits > Employee/Dependent Info > Update Dependent/Beneficiary) — note: adult dependents are not currently set to age out in CHRS.
- Was this a conversion issue from HR9.0 (dependent missing or dropped in HR9.0 to CHRS)? Compare HR9.0, campus conversion DB, and CHRS.
- Is the dependent disabled but not flagged as disabled for the time period? (Update Dependent/Beneficiary)
- Did the dependent’s relationship change (e.g., spouse → ex-spouse, domestic partner → ex-domestic partner)? (Update Dependent/Beneficiary)
- Did Elig Fld 1–5 values change for the employee’s Benefits Primary Job? (Job Data > Benefits Program Participation)
For example, the employee terminated at Fullerton and transferred to Stanislaus.
Review Job Data and check the action/action-reason combinations used for termination and hire rows. Benefits may have ended incorrectly due to how these rows were entered or because of gaps in CSU business processes. If so, coordinate with CMS-Benefits and Systemwide HR (SWHR) to determine if CHRS configuration or business process changes are needed.
For employees transferring between CSU locations, also review Employee Event Detail > Plan Type to confirm Ben Admin changes (see the Employee BAS Event Details Cheat Sheet for guidance).
Flagged BAS events often result from retroactive changes in CHRS (e.g., late hires, rehires, transfers, terminations), Job Data corrections, selective processing by Benefits Officers, or daily BAS events generated before prior events are resolved.
To investigate:
- Go to Benefits > Manage Automated Enrollment > Events > Update Event Status or Review Processing Results > Employee Event Detail to check for flagged BAS events.
- Review flags:
- Out of Sequence → Events must be reprocessed in the correct order (see Reprocessing Cheat Sheets).
- Address Eligibility Changed → Check Modify a Person for home state/zip changes and Job Data for work location changes. Moves may affect eligibility for regional plans.
- Job Eligibility Changed → In Job Data, review fields such as Benefits Employee Status, Location, Empl_Class, Employee Type, FTE, Union Code, Pay Group, and Elig Flds 1–9.
- Multi Job Indicator Changed → Review the same Job Data fields across all active jobs.
Notes:
- CSU uses the following fields in benefit eligibility rules: Benefits Employee Status, Location, Empl_Class, Employee Type, FTE, Company Code, Pay Group, Union Code, Elig Fld 1 (Duration of Appointment), Elig Fld 2 (Job Code), Elig Fld 3 (ACA Eligible), and Elig Fld 5 (After-tax Medical).
- Base Benefit tables (Health, Disability, Life/AD&D, Spending Accounts) may be incorrect for flagged BAS events, especially Out of Sequence events.
Processing BAS events out of order can incorrectly terminate benefits. Delivered PeopleSoft does not show the exact order of past manual processing, though you can use Ben Admin and Base Benefit Audit table queries (via the CSU Benefits Administrator Tile or Query Viewer) for partial insight. For audit table use, see the CHRS Benefits Audit Table User Guide.
The best solution is to reprocess BAS events in the correct order:
- By Event Date – Process from oldest to newest (e.g., 1/1/2022 before 2/1/2022).
Check Event Date in: Benefits > Manage Automated Enrollment > Events > Update Event Status or the Event Status Update button in On Demand Event Maintenance. - By Event Priority – For events on the same date, process in order from lowest to highest priority (e.g., 35 → 45 → 200 → 375).
Check Event Priority in the same pages above. - By Event ID – For events with the same date and priority, process in ascending Event ID order (e.g., 1 → 2 → 3).
Check Event ID in the same pages above.
There are numerous delivered and CSU-custom eBenefits, Ben Admin, and Base Benefit configuration pages. If you suspect a CHRS Benefits configuration issue, submit a ServiceNow ticket for CMS-Benefits to review.
Warnings and Errors
This information has been extracted and moved to a separate document (General Warnings and Error Messages) within the Benefits Troubleshooting / FAQ section.
End of Article