Example: 

• Fullerton employee transferred to SBU, no break in service-San Bernardino is now the benefits primary campus. San Bernardino corrected Dental history with no issue-San Bernardino is unable to adjust the mandatory benefits history for LIFE and LTD BASE BENEFITS rows to 1/1/20 since the 1/1/20 date precedes San Bernardino hire date. Fullerton cannot access the Base Benefits pages for the employee since they are no longer the benefits primary job campus.  

Steps to resolve: 

1. Delete 6/10/2023 termination row in Employee Record 0 (Fullerton) and run primary benefits job to move primary benefits job to Fullerton.
2. Fullerton enters rows in LIFE and LTD.
3. Re-enter termination row on Employee Record 0 and re-run primary benefits job to move primary benefits job back to SBU.

Example: 

• San Bernardino and Fullerton shared employee where Fullerton has the Benefit Primary Job (BPJ). San Bernardino must work with Fullerton to adjust the mandatory benefits EFFDTs - San Bernardino can’t modify Base Benefits since Fullerton is BPJ. Fullerton is unable to modify Vision and LIFE EFFDT to 2/1/23, and LTD EFFDT to 1/20/23 due to HIRE date error-date trying to enter precedes San Bernardino hire date.

Steps to resolve: 

1. San Bernardino can increase the FTE on the 8/19/2024 row to 1 FTE and Run Primary Benefits Job.
2. Make corrections to Life and LTD.
3. Fix the FTE on the 8/19/2025 row back to .6 and re-run primary benefits job.

Example: 

• Transferred to Fullerton, no break in service- Fullerton is now Benefits Primary Job (BPJ). San Bernardino tried to work with Fullerton to adjust core and mandatory benefits history – San Bernardino can’t modify Base Benefits since Fullerton is BPJ. Fullerton is unable to add Plan Type 10, 11, 14, 23, 31 San Bernardino history for 2022 and 2021 due to HIRE date error-date trying to enter precedes San Bernardino hire date.

Steps to resolve: 

1. San Bernardino remove the termination row (on the ServiceNow incident, refer to the EMPLID) on EMPLD RCD 1 dated 08/25/2023 and Run primary benefits job to move it to San Bernardino.
2. Build base benefits correctly.
3. Re-add termination row to employee record 1 with a date of 08/25/2023.  Re-run primary benefits job to switch it back to Fullerton.

Example: 

• Employee has been enrolled in Benefits continuously at Sacramento since 12/01/2015. No benefit enrollment rows converted. When attempting to enter the rows we get an error message due to the enrollment being prior to hire date.  Original Hire date is driven by Stanislaus position and shows 08/23/2023.  Sacramento was unable to enter enrollment for the employee.

Steps to resolve: 

1. Sacramento to Change hire date on Employee RCD 3 to 11/23/2015 (as that is Benefits Primary Job).
2. In base benefit tables, rebuild the history as it should be
3. Change the hire date on Employee Record 3 back to the original one of 08/23/2023