CHRS Knowledge Base

Benefits Frequently Asked Questions (FAQ)

Updated on

This document is to provide campus users with a list of questions regarding Benefits.

Everything You Were Wondering

Which details can we view in the Benefits module for employees assigned to other campuses?

​You can use the the new CSU Employee Job Summary page if you share an employee with another CSU campus. You can see job data information and benefits information. ​You can also continue to use the QuickSight Benefits Employee 360 View Dashboard if you share an employee with another CSU campus. You can see job data information and benefits information.

 What if an employee's dependent doesn't have an SSN; (will the system allow completion)? 

The SSN field for dependents is not required, but it is preferred. This field may be left blank, or populated with either an SSN or an ITIN.

Will ALL medical plans for the CSU have tiles that can be selected or only plans for our region/area? Or will it be based on the employee's zip code?

Ben Admin determines all benefit plans, including medical, that an employee is eligible for. The employee's home address and work location zip code and state is included in the benefit eligibility determination, just like in HR9.0. There's no change in how Ben Admin determines an employee's benefits eligibility as a whole between 9.0 and CHRS. The eligible benefit plans are listed inside the Medical ESS tile, and the employee would then select which medical plan they want.

​Why does the Benefits office have to manually give ESS Benefits access to employees - can't it be automatically set up based on Benefits eligibility status?

Daily security provisioning queries grant the employee Benefits ESS access to the employee based on the employee's primary benefits campus. The Benefits office does NOT manually give the employee ESS access.​ 

Is Ben Admin working the same in 9.2 as it does in 9.0 where the automated benefits are updated when an active employee changes bargaining units?

There may be times in CHRS where the ACT BAS event remains at a PR (Prepared processes status) and the Campus Benefits Officer must select the valid option (the applicable benefit plan or waive) and then finalize the event in the On Demand Event Maintenance page. The ability to waive default benefits is new in CHRS.

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