CHRS Knowledge Base

Hide Dependents

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Hide Dependents

Overview

This job aid shows Benefits Officers how to hide dependents from Employee Self Service views.

Background

  • After dependents are entered into CHRS Benefits, their names are always visible to employees, even if the employee removes their benefits.
  • Employees might want these names removed because they cause emotional distress.
  • Use this procedure when an employee asks you to remove or hide unwanted dependent names or after you process a DEA (death of dependent) BAS Event.

Check dependent benefits

Use this procedure to:

  • Confirm that the dependent is not enrolled in any benefit plans before you hide the dependent name.
  • Note the end of coverage date for the dependent.

Step 1: Navigate to Health Benefits

  • Menu > Benefits > Health Benefits
menu icon

Step 2:  Search for the employee.

  1. Enter search criteria.
  2. Check Include History.,
search menu

Step 3:  Click Search.,

search icon

Step 4:  In the Plan Type section, use the Left and Right arrows to select the plan type

plan type menu, select using left and right arrows

Step 5:  Review the Dependent Beneficiaries section

dependent information screen

Step 6:  In the Coverage section, use the arrows to explore coverage periods

dependent coverage dates page

Step 7:  Note the coverage begin date for the first period without the dependent

  • Use this date in the next procedure.
  • If the dependent still has benefits, STOP. Do not hide dependents who have benefits.
example of coverage begin date screen

Hide dependent names

Step 1:  On the CSU Administrator Home page, open the CSU Benefits Administrator tile

  • The Update Dependent/Beneficiary Search page opens by default.
CSU Benefits Administrator Tile

Step 2:  Enter the employee search criteria, then click Search

  • If the search returns multiple returns, select the employee. Otherwise, the Update Dependent/Beneficiary page opens.
employee search fields

Step 3:  In the Dependent/Beneficiaries section, use the arrow buttons to select the dependent to hide.,

image of page two with display name field

Step 4:  Open the Personal Profile tab.,

tab view click on Personal Profile

Step 5:  In the Personal History section, click the Plus button to add an Effective-Dated row.,

personal history view, click on plus symbol

Step 6:  Update the dependent:

  1. If applicable, enter the Date of Death.
  2. Enter the Effective Date.
    • Effective Date: Set to one day AFTER the end of coverage for that dependent.
  3. Select Dependent Beneficiary Type: None
    • Dependent Beneficiary Type: Set to None to hide the dependent.
example of personal profile page with dates

Step 7:  Click Save

  • Note: you can also use this procedure to unhide a dependent by changing the Beneficiary type from None back to Both.
save icon

End of Article

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