Overview
This job aid shows Benefits Officers how to review errors Using the CSU PSR Errors Page.
Background
The primary purpose of the CSU PSR Errors Page is to help identify and correct rejected or erroneous entries so they can be successfully reported to CalPERS.
- Ensures data accuracy: Correcting errors helps prevent issues with employee membership, contributions, service credit, and employer reporting.
- Supports audit and compliance: As the PSR system is the modern tool for CalPERS employer payroll and membership reporting, resolving errors ensures compliance with reporting requirements.
- Prevents future issues: Regularly reviewing and correcting errors reduces the risk of downstream problems such as arrears, late appointments, or membership misclassifications.
View CSU PSR Errors Page
Step 1: Open the Navbar button.
Step 2: Navigate to Menu > Benefits > Interface with Providers > CSU PSR Errors
Step 3: Confirm your Business Unit.
Step 4: Review the errors on this page.
Step 5: Resolve the error by using the information from Benefits Troubleshooting Guide.
Step 6: Open the CalPERS PSR Errors tab.
Step 7: Check the appropriate option:
- Check Error Resolved checkbox to indicate that the transaction has been corrected by updating CHRS.
- Check Ignore Error checkbox to indicate that the error was resolved manually due to one of the following conditions:
- Caused by an issue outside of CHRS,
- Was corrected by contacting CalPERS.
- In some instances, correcting by contacting CalPERS requires an update to CHRS with the corrected information.
- Sometimes, the error is caused by a timing issue and is the error was resolved.
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