This job aid shows Benefits Officers how to address out-of-state ZIP code errors where the ZIP code is missing from the PSR Cross Reference Table.

• Currently, when a retiree moves to another state, if the effective date of change of address occurred while the employee is Active, errors occur.
• Out-of-state ZIP code errors can show up in CSUBAS nightly process reports, on the PSR Interface, or during manual BAS Event processing on the On-Demand Event Maintenance page.
• The BAS Event cannot be processed until the error is addressed.
• Benefits Officers need to open a ServiceNow ticket to add the employee’s new ZIP code to the PSR Cross Reference Table to process the BAS event.

Step 1:  Navigate to Service-Now (authentication through SSO required)

Step 2:  Click ALL to expand the menu, select Create New, a new ticket form will open

Step 3: Complete the form:

• Severity: Individual
• Urgency: High
• Type: Request
• Category: CMS-CHRS
• Sub-category: Benefits  

Step 4:  Complete the Short Description and Description fields; explain briefly what you need to be completed by CMS.

End of Article