Overview

This job aid shows Benefits Officers how to address out-of-state ZIP code errors where the ZIP code is missing from the PSR Cross Reference Table.

Background

• Currently, when a retiree moves to another state, if the effective date of change of address occurred while the employee is Active, errors occur.
• Out-of-state ZIP code errors can show up in CSUBAS nightly process reports, on the PSR Interface, or during manual BAS Event processing on the On-Demand Event Maintenance page.
• The BAS Event cannot be processed until the error is addressed.
• Benefits Officers need to open an Optimize ticket to add the employee’s new ZIP code to the PSR Cross Reference Table to process the BAS event.

Open A CHRS Ticket

Step 1: Open a Support Ticket. For specific instructions on how to open a support ticket for CHRS, see: Open a Support Ticket.

Step 2: Click Create a Case.

Step 3: Complete the request form using the following information:

1. Under Platform/Product select CHRS 9.2 (PeopleSoft).
2. Under Business Application select Benefits (CHRS 9.2)
3. Under Operation Service select CHRS Production.
4. In the Short Description field enter Out of State ZIP Request.
5. In Description include the Zip Code needing to be added to the PRS Cross XFR Zip Code Table.

Step 4: Click Submit.

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