This job aid shows Benefits Officers how to review daily CSUBASOE logs.

• Review the CSUBASOE Processes
• Obtain BASOE Process IDs in Process Monitor
• Review BASOE Log files in Report Manager
• Guidelines
• Appendix: CSUBASOE Processes

• CSUBASOE is a job that processes open enrollment changes.
• CSUBASOE runs nightly during the open enrollment period.
• During open the enrollment period you must review CSUBASOE logs in addition to all the daily CSUBAS logs, reports and queries that you normally review.

Learn more about CHRS Benefits Open Enrollment:

• CHRS Benefits Open Enrollment User Guide

Learn more about other daily CHRS queries, logs, and reports:

• Daily Review Baseline Queries
• Daily Review CSUBAS Logs and Reports
• Run CSU Benefits Reports

Step 1: Navigate to Process Manager.

• Menu > PeopleTools > Process Scheduler > Process Monitor

Step 2: Enter the search criteria:

• User ID: CHR_SCHEDUCSU
• Process name: CSUBASOE

Step 3: Add the number of days to collect logs for.

• After a weekend or holiday, set this field to include all of the missing days.

Step 4: Click Refresh

Step 5: Click the instance of:  CSUBASOE

Step 6: Click the node to expand the BASOE instance for your campus.

• Each campus instance of BASOE is identified by the campus two-letter suffix. For example, BASOE-FL is the run for Fullerton.
• Make sure to click the expand node icon, and not the process itself.

Step 7: Click the node to expand the BASOE instance.

Step 8: Ensure all processes ran successfully.

• Each process must be followed by a Success message. If any process shows Error or Abend:
  • Review the log files for the process that failed.
  • Fix the issue that caused the process failure.
  • Open a Service Now support ticket so they can restart the job. The assignment group will be CMS operations.

BASOE logs are not available directly from the Process Monitor. Use this procedure to get the process IDs for the BASOE logs. You need these process IDs to find the logs in Report Manager. You are viewing the Process Detail from the previous procedure.

Step 1: Highlight the text for the process list for your campus.

• Click just before the text and drag to after the text that you want to capture. Do not click directly on the links.

Step 2: Right-click the highlighted text and then select Copy.

• Optionally: Press CTRL+C to copy text. ,

Step 3: Open a text editor. , Examples: Notepad, Notepad++.

Step 4: Paste the text into the text editor

Step 5: In CHRS, click Return to go back to the process list.

Step 6: Keep your text file open. , Keep the file with the process IDs available while you review the BASOE log files in Report Manager.

Log files in Report Manager are secured by campus. This is why you open BASOE logs in Report Manager instead of Report Monitor. Use the text file that you created in the previous procedure to look up the process IDs in Report Manager.

Step 1: Navigate to Report Manager.

• Menu > Reporting Tools > Report Manager

Step 2: Enter the process ID for one of the following processes that you obtained from the prior procedure.

• In this example, you are going to view the log for PSPBARUN. The process ID that you copied is 51537. Search for this Process ID to view the log files for this process. Tip: Although you can search for a range of processes, the CSUBAS processes do not always run in an uninterrupted sequence. Search for each process individually to ensure that you are getting precisely the process that you need to review.

Step 3: Click Refresh.

Step 4: Click the report to open the logs.

• The file list opens.

Step 5: Click the file to view the log file.

• Review all the files in the list.
• LOG and TXT files open in a new browser tab. When you finish reviewing them, close the browser tab.
• CSV files are downloaded. After you review the files, close them.
• If there are any errors or issues, you must resolve them.
• For information about the processes, see: Appendix: CSUBASOE Processes

Step 6: Click Return to go back to the Report Manager.

• Review reports for every day, including those generated on weekends and holidays.
• Use the On Demand Event Maintenance to manually audit all electronically submitted OE BAS events.
• Reach out to the employee if enrollment errors are found and request that the employee resolve the enrollment error online in Full eBenefits Self Service.
• Do not use the On Demand Event Maintenance to enter data or to manually finalize electronically submitted OE BAS events during the open enrollment period. Let CSUBASOE process and finalize electronically submitted OE BAS events during the open enrollment period.

The table lists CSUBASOE processes, explanations, and actions to take.

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