CHRS Knowledge Base

TL Troubleshooting Guide

Updated on

The purpose of this document is to assist campus users with troubleshooting items that arise in TL. 

Employee

Student Employees unable to enter time for 4/30/2025 on 5/1/2025? 

This issue can be caused by various factors. Before submitting a ServiceNow ticket, please review the following:

  • Row Security Permission List
  • Grace Period setup

Timekeeper

Timekeeper is unable to enter CTO/ADO for an employee.

This is typically caused by an issue with the Dynamic Group setup. Review the Dynamic Group setup associated with the Timekeeper before submitting a ticket. 

Approver

Error message encountered when trying to approve time: [Process: ‘TLPayableTime’]: there is no transaction record at level -1 for this approval process.

When users encounter this error, there are two available options to resolve it:

  1. Begin by identifying the employee(s) experiencing the issue and have CHRS Operations use Monitor Approvals to restart the workflow process, allowing the manager to go in and approve. A ServiceNow ticket will be required for this request.
  2. Instruct the manager to access the Timesheet and click the Submit button. This will change the Payable Status to "Approved," allowing it to be processed by the PIP system.

Payroll/Admin

When entering an adjustment on a timesheet, the adjustment is not picked up by the PIP file.

Until sufficient data is available in CHRS, adjustments must be made both on the Timesheet and in PIMS.

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