This issue can be caused by various factors. Before submitting a ServiceNow ticket, please review the following:

• Row Security Permission List
• Grace Period setup

This is typically caused by an issue with the Dynamic Group setup. Review the Dynamic Group setup associated with the Timekeeper before submitting a ticket. 

When users encounter this error, there are two available options to resolve it:

1. Begin by identifying the employee(s) experiencing the issue and have CHRS Operations use Monitor Approvals to restart the workflow process, allowing the manager to go in and approve. A ServiceNow ticket will be required for this request.
2. Instruct the manager to access the Timesheet and click the Submit button. This will change the Payable Status to "Approved," allowing it to be processed by the PIP system.

In the case that there is time reported for dates after the employee’s termination date, and the termination date is not accurate, update the termination date and then update the Time Reporter Data (TRD) inactivation date to reflect the effective date of the termination.

Until sufficient data is available in CHRS, adjustments must be made both on the Timesheet and in PIMS.

Begin by checking whether the employee is assigned to a work schedule and if the holiday falls on a scheduled off day. To do this, go to the Assign Work Schedule page and click Show Schedule to view the details. For any off days, ensure the Off Shift checkbox is selected.

Campuses can directly update the Personal Schedule, but any changes to Predefined Schedules must be requested through a ServiceNow ticket. Once any necessary schedule adjustments are made, update the TL Earliest Change Date (ECD) to the holiday date and run Time Admin.

If the schedule is already correct and no updates are needed, the ADO may not have generated simply because Time Admin was not run for that period. In that case, update the ECD to the holiday date and run Time Admin.