The purpose of this document is to assist campus users with known issues in the Time and Labor module.
Negative hours for payable time that need approval - there is no transaction record at level -1 for this approval process
Known Issues:
Negative hours are generally created when time is deleted from the timesheet rather than replacing the value with a "0". This is in part due to a CSU customization on the manager self-service timesheet that approves payable time if it was submitted by an approver or administrator. This customization does not approve payable time offsets created by Time Admin when time is deleted from the timesheet. Those offsets must be approved in order to adjust the quantity of hours that will be transmitted via PIP.
Current Workarounds:
Try to approve just the negative time on the Approve Payable Time page. If the approver gets the error "there is no transaction record at level -1 for this approval process.", identify the employee(s) experiencing the issue and submit an Optimize ticket. CHRS Operations can use Monitor Approvals to restart the workflow process, allowing the manager to access the Payable Time page and approve the time.
The best way to prevent this issue is to not delete or blank out time on the manager self-service timesheet. Entering a "0" to the timesheet to replace time should create offsets that are approved. The "0" time can be removed from the timesheet after you confirm all of the payable time is approved.
Auto Enrollment does not update all time reporter data rows after mass hire, rehire, or termination processing
Known Issues:
Auto Enrollment does not consistently update all Time Reporter Data (TRD) rows following a large batch of hires, rehires, or terminations. The issue occurs most frequently with rehires and terminations.
This behavior appears to be related to an Oracle bug, with a fix expected in PUM 47. The method used to update Job Data—such as the Student Hire modification or JPM—does not appear to determine the outcome, as some employees within the same batch are processed successfully while others are not.
Current Workarounds:
Submit an Optimize ticket that includes a list of the employees requiring TRD updates and the expected TRD values. CHRS Operations will coordinate with the campus to perform an Excel-to-CI update and create the necessary TRD rows.
Compensatory time balances are not displaying correctly on the CSU Balance Inquiry pages
The custom CSU Balance Inquiry pages are not being updated at this time. We will be exploring delivered functionality as we move to PUM up. There are several options that payroll and HRIS administrators can use to verify that comp time balances, earns, and takes are accurately recorded:
- The Leave and Compensatory Time page is a delivered page that displays both absence and Time and Labor comp time information.
- There are several delivered queries for compensatory time:
Some employees are not being processed by Time Admin when they are eligible for ADO
In the current PUM (32), a delivered bug may prevent Time Administration from processing an employee when the process instance value on TL_EMPL_DATA matches the process instance value on TL_TR_STATUS. Time Administration interprets this condition as an indication that the employee is already being processed in a concurrent run and excludes the employee from processing.
Campuses should periodically run the public query CSU_TL_ADO_TIME_ADMIN_REVIEW ahead of pay periods with holidays to identify potentially impacted employees.
To allow Time Administration to select the employee for processing, update the process instance value on TL_TR_STATUS by following these steps:
- Navigate to the employee’s Manager Self Service timesheet.
- Change the timesheet view to Day.
- Select a day on which no time has been entered.
- Click Submit without entering any values.
Submitting the timesheet without changes updates the process instance value on TL_TR_STATUS, allowing Time Administration to pick up the employee during a subsequent run.