The purpose of this document is to assist campus users with troubleshooting items that arise in WA.
PPT
Error Messages
Review these messages to identify the potential solution.
Base Time Worked (Item 365) is a required field. It cannot be blank.
Solution: Return to Job Data and enter the missing information.
Last Day Physically Worked (Item 640) is a required field. It cannot be blank.
Solution: Return to Job Data and enter Last Day Physically Worked.
No License is found for this employee.
Solution: License information is required and needs to be entered.
Job Aid: Maintain Person Profiles
Retirement System Account Code (Item 505) is a required field. It cannot be blank.
Solution: Return to Job Data and enter the Retirement Code.
Transaction Code (Item 205) is a required field. It cannot be blank.
Solution: Return to Job Data and enter the missing information.
The appointment end date is at least 100 months later than the effective date The Appointment End Date is 2020-06-30 and the Effective Date is 2011-01-01
Solution: Return to Job Data and enter an appropriate end date.
Time Base (Item 405) value is invalid. Check FTE or Std Hours.
Solution: Check FTE or Std Hours.
Student Mod
Error Messages
Review these messages to identify the potential solution.
"DB Link is not setup in this environment, no Campus Solutions Data will be displayed. (0,0)"
Solution: Open a Optimize Case providing a screenshot of the error message.
Error saving Component Interface. {CI_JOB_DATA} (91,37)
Solution: Open a Optimize Case providing a screenshot of the error message.
The Time Reporter has Reported Time on YY-MM-DD and cannot be made inactive on YY-MM-DD
Solution: The employee has reported time dated after the effective termination date already recorded in JOB. This results in a fatal error and the JOB row cannot be entered manually. The reported time must be corrected before proceeding.
Effective Date cannot be greater than the current date
Solution: Update the appointment's Effective Date to occur after the Effective Date recorded on the employee’s Modify a Person page.
Duplicate SSN Error
Solution: Another employee record exists with the same SSN. Saving this page will trigger the creation of an unknown POI and display a system message. Before proceeding, verify that the SSN was accurately entered and use the CSU ID to search for the existing individual in the system.
Graduate/Undergraduate mapping is missing from configuration table for Primary Academic Program =
Solution: Review configuration for the Graduate/Undergraduate mapping for a missing Primary Academic Program.
Multiple errors for SSN
Solution: Verify that the SSN was accurately entered and does not pertain all 999, XXX, 1111, etc.
Expected End Date cannot be before the Effective Date
Solution: Update the End Date to a day after the Effective Date.
Student does not have a Work Study Award for Financial Aid Year YYYY; Accept Amount = $$$$ and Disbursed Amount = $$$$
Solution: The student does not have a Work-Study award with a Federal item type for the current Financial Aid Year. Alternatively, the student may have a Work-Study award, but the difference between the Accepted Amount and the Disbursed Amount is not greater than zero. Please verify the award details in Campus Solutions or consult the appropriate Financial Aid Officer at your campus.
Hourly Rate is less than the minimum specified in the Salary Grade Table
Solution: Review the Minimum Hourly Rate for the assigned Salary Grade and adjust your entry accordingly.
No Student Found
Solution: Double-check your search criteria and give it another try.
Student not enrolled
Solution: Review Campus Solutions to confirm the student's enrollment. While the change or hire can still be processed, note that Eligibility, Academic Program, and Units information will not be displayed.
Student not enrolled in the minimum specified hours on the Term (example 2255) which corresponds to the Effective Date (example 6/23/2025)
Solution: Review Campus Solutions to confirm the student's enrollment. While the change or hire can still be processed, note that Eligibility, Academic Program, and Units information will not be displayed.
Student not enrolled for the Term that has the Effective Date
Solution: Review Campus Solutions to confirm the student's enrollment. While the change or hire can still be processed, note that Eligibility, Academic Program, and Units information will not be displayed.
TFE
Not enough approvers in Step XXX (Approval Level)
Solution: There is an issue with the Step/Level specified in the message. The designated approver(s) may not have the appropriate workflow role assigned, or they may lack security access to the employee or position. Please verify or assign the correct workflow role to the approver’s Operator ID, or update their department security access as needed.
Possible issues with ASM Workflow Role
Solution: If an employee does not appear in the ASM Department Setup table, it is likely because the ASM role has not been assigned to the employee, or the approver lacks department security access for that department. Verify and assign the appropriate workflow role to the approver’s Operator ID, or update the approver’s department security access as needed.
Workflow Step Skipped
Solution: This may indicate an issue with department security for the approvers, or that the approvers for the current step are already included elsewhere in the workflow stream. Review the workflow setup to identify the root cause, make necessary adjustments, and then resubmit.
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