The purpose of this document is to assist campus users with troubleshooting items that arise in WA.
PPT
Review these messages to identify the potential solution.
These messages may differ based on the scenario, as they are only examples of what might appear. If the message you received is not listed, a ServiceNow ticket may be required.
Solution: Return to Job Data and enter the missing information.
Solution: Return to Job Data and enter Last Day Physically Worked.
Solution: License information is required and needs to be entered.
Job Aid: Maintain Person Profiles
Solution: Return to Job Data and enter the Retirement Code.
Solution: Return to Job Data and enter the missing information.
Solution: Return to Job Data and enter an appropriate end date.
Solution: Check FTE or Std Hours.
Student Mod
Review these messages to identify the potential solution.
These messages may differ based on the scenario, as they are only examples of what might appear. If the message you received is not listed, a ServiceNow ticket may be required.
Solution: Open a ServiceNow Ticket providing a screenshot of the error message.
Solution: Open a ServiceNow Ticket providing a screenshot of the error message.
Solution: The employee has reported time dated after the effective termination date already recorded in JOB. This results in a fatal error and the JOB row cannot be entered manually. The reported time must be corrected before proceeding.
Solution: Update the appointment's Effective Date to occur after the Effective Date recorded on the employee’s Modify a Person page.
Solution: Another employee record exists with the same SSN. Saving this page will trigger the creation of an unknown POI and display a system message. Before proceeding, verify that the SSN was accurately entered and use the CSU ID to search for the existing individual in the system.
Solution: Review configuration for the Graduate/Undergraduate mapping for a missing Primary Academic Program.
Solution: Verify that the SSN was accurately entered and does not pertain all 999, XXX, 1111, etc.
Solution: Update the End Date to a day after the Effective Date.
Solution: The student does not have a Work-Study award with a Federal item type for the current Financial Aid Year. Alternatively, the student may have a Work-Study award, but the difference between the Accepted Amount and the Disbursed Amount is not greater than zero. Please verify the award details in Campus Solutions or consult the appropriate Financial Aid Officer at your campus.
Solution: Review the Minimum Hourly Rate for the assigned Salary Grade and adjust your entry accordingly.
Solution: Double-check your search criteria and give it another try.
Solution: Review Campus Solutions to confirm the student's enrollment. While the change or hire can still be processed, note that Eligibility, Academic Program, and Units information will not be displayed.
Solution: Review Campus Solutions to confirm the student's enrollment. While the change or hire can still be processed, note that Eligibility, Academic Program, and Units information will not be displayed.
Solution: Review Campus Solutions to confirm the student's enrollment. While the change or hire can still be processed, note that Eligibility, Academic Program, and Units information will not be displayed.
TFE
Solution: There is an issue with the Step/Level specified in the message. The designated approver(s) may not have the appropriate workflow role assigned, or they may lack security access to the employee or position. Please verify or assign the correct workflow role to the approver’s Operator ID, or update their department security access as needed.
Solution: If an employee does not appear in the ASM Department Setup table, it is likely because the ASM role has not been assigned to the employee, or the approver lacks department security access for that department. Verify and assign the appropriate workflow role to the approver’s Operator ID, or update the approver’s department security access as needed.
Solution: This may indicate an issue with department security for the approvers, or that the approvers for the current step are already included elsewhere in the workflow stream. Review the workflow setup to identify the root cause, make necessary adjustments, and then resubmit.
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