The purpose of this document is to assist campus users with troubleshooting items that arise in AM.
Delegation
Job Aid: Pending
Unfortunately there is a known Oracle Bug with Delegations, that will remain in CHRS until all campuses are live and PUM updates can occur. To resolve, the appropriate administrator should complete the following steps:
- Navigate to the Administer Delegation page
- Navigation: Menu > Workforce Administration > Self Service Transactions > Approvals and Delegation > Administer Delegation
- In the Selection Criteria, enter the Proxys EMPL ID
- Press "search"
- In the results, toggle to the Request Details tab.
- Confirm the delegation request has a Delegation Status of "Inactive".
- If status appears as "active" then additional troubleshooting will be required as the delegation request has been already approved.
- Navigate to Monitor Approvals page
- Navigate: Menu > Enterprise Components > Approvals > Approvals > Monitor Approvals
- In the Search Criteria, select "Delegation" in the Approval Process field and enter the EMPL ID of the employee requesting the delegation in the Requester field.
- Press "search"
- Use the Search result filters to further refine the search scope and select the delegation approval request that is pending approval.
- A detailed screen will appear titled "Monitor Approvals"
- Review the information and press "Approve"
- Return to the Administer Delegation page
- Navigation: Menu > Workforce Administration > Self Service Transactions > Approvals and Delegation > Administer Delegation
- In the Selection Criteria, enter the Proxys EMPL ID
- Press "search"
- Review the results to confirm the delegation request has a Delegation Status of "Active"
On the Administer Delegation a Delegation Status of
- Inactive - means that the request has not previously been approved and is not currently an active delegation
- Active- means that the request has been approved and is currently an active delegation.
End of Article
You are done. Great job!
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