Job Aid: Pending

Unfortunately there is a known Oracle Bug with Delegations, that will remain in CHRS until all campuses are live and PUM updates can occur. To resolve, the appropriate administrator should complete the following steps:

1. Navigate to the Administer Delegation page
   • Navigation: Menu > Workforce Administration > Self Service Transactions > Approvals and Delegation > Administer Delegation
2. In the Selection Criteria, enter the Proxys EMPL ID
3. Press "search"
4. In the results, toggle to the Request Details tab.
5. Confirm the delegation request has a Delegation Status of "Inactive".
   • If status appears as "active" then additional troubleshooting will be required as the delegation request has been already approved.
6. Navigate to Monitor Approvals page
   • Navigate: Menu > Enterprise Components > Approvals > Approvals > Monitor Approvals
7. In the Search Criteria, select "Delegation" in the Approval Process field and enter the EMPL ID of the employee requesting the delegation in the Requester field.
8. Press "search"
9. Use the Search result filters to further refine the search scope and select the delegation approval request that is pending approval.
10. A detailed screen will appear titled "Monitor Approvals"
11. Review the information and press "Approve"
12. Return to the Administer Delegation page
    • Navigation: Menu > Workforce Administration > Self Service Transactions > Approvals and Delegation > Administer Delegation
13. In the Selection Criteria, enter the Proxys EMPL ID
14. Press "search"
15. Review the results to confirm the delegation request has a Delegation Status of "Active"