• Campuses submit a ServiceNow Ticket to have a Retro Trigger canceled when it is stuck in an "unprocessed" status and cannot be processed due to being visible only through query.
• You must cancel the calendar before you cancel a Retro Trigger. Cancel the calendar only after-hours.
• After you cancel the Retro Trigger you must reopen the calendar.

Step 1: Open the Navbar button.

Step 2: Navigate to Menu > Global Payroll & Absence Mgmt > Absence and Payroll Processing > Prepare Payroll > Review Triggers

Step 3: Search for the employee. If the search returns more than one employee, click the row for the applicable employee.

• The Review Triggers page opens.

Step 4: Click the Retro tab.

Step 5: Using the information from the ServiceNow ticket, identify the retro trigger that needs to be cancelled.

Step 6: Update the Trigger Status from Unprocessed to Cancelled.

Step 7: Click Save.

Step 8: Update the ServiceNow ticket to show that the Retro Trigger has been canceled, then resolve the ticket.

Step 9: Re-initiate the Calendar.

End of article