Currently, there is a known Oracle bug that prevents delegations from being accepted in certain scenarios. The proxy cannot find the delegation request to accept it. Until the bug is fixed, campuses will submit tickets to have CHRS Operations address the issue.

You need to determine the approval status before you can choose a course of action.

Step 1: Click the Navbar button.

Step 2: Navigate to Menu > Workforce Administration > Self Service Transactions > Approvals and Delegation > Administer Delegation

Step 3: Enter the Proxy's Empl ID, then click Search.

Step 4: Open the Request Details tab.

Step 5: Confirm the Delegation Status is Inactive.

Step 6: Decide:

• If the Delegation Status is Inactive, continue to the next procedure.
• If the Delegation Status is Active, STOP.  Go to AM Troubleshooting Guide.

If the delegation request status is inactive, you can proceed to approve it.

Step 1: Navigate to Menu > Enterprise Components > Approvals > Approvals > Monitor Approvals

Step 2: Search for the approval:

1. Select "Delegation" in the Approval Process field.
2. Enter the user ID of the employee requesting the delegation in the Requester field.
3. Click Search.

Step 3: Select the transaction.

• The Monitor Approvals page opens, showing detailed content related to the transaction.

Step 4: Click Approve.

Step 1: Navigate to Menu > Workforce Administration > Self Service Transactions > Approvals and Delegation > Administer Delegation

Step 2: Enter the Proxy's EMPL ID, then click Search.

Step 3: Open the Request Details tab.

Step 3: On the Request Details tab, review the results to confirm the delegation request has a Delegation Status of "Active"

End of article