CHRS Knowledge Base

Annual Connectivity Request (CS/CHRS)

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This article outlines the procedures that production campuses should follow to complete the Annual CHRS Connectivity Request for the CHRS Production Support Environment to connect to a campus own masked Campus Solutions (CS) environment.

Overview

The CHRS Production campuses agreed that, each year, a ServiceNow ticket would be submitted to request the automatic biweekly connection of a CHRS Production Support Environment to one of their own masked Campus Solutions (CS) environments. 

As part of this agreement, campuses are responsible, on a biweekly basis, for the following actions:

  • Ensure that the refresh of their masked Campus Solutions (CS) environment is in alignment with the designated CHRS Production Support Environment.
  • Establishing a database link from their masked Campus Solutions (CS) environment to the designated CHRS Production Support Environment.
  • Completing the necessary integration setup within their own masked CS environment.

The annual request must be submitted no later than July 1st each year.

Submit Annual Request

Step 1: Submit a ServiceNow ticket

  • Type: Request
  • Category: CMS-CHRS
  • Subcategory: Integration
  • Ticket Short Description:
    • In the ticket short description, provide the campus name and indicate this is the annual connection request  (example: Channel Islands - Annual Request for CHRS Connectivity to CS Non-Production Environment)
  • Description:
    • In the description provide the following:
      1. CS Database Name
      2. CS Database Clone Date
      3. CS URL ( Under CSU_CHRS_CS_INTEGRATION_POST)
      4. CHRS Database Name (HACHRPSA or HACHRPSB)
      5. Contact for Request
      6. Reason for Request

The CS environment to be connected must be masked.

Step 2: CMS will perform the required steps to configure integration in the designated non-production CHRS environment and will update the ServiceNow ticket to notify the campus that they may proceed with connecting their masked CS environment on a biweekly basis during the dedicated timeframe.

Step 3: Campus completes Integration Configuration in CS

Job Aid: Configure Campus Masked CS to CHRS

End of Article

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