This job aid shows CHRS testers how to use ServiceNow to complete tests and record the results.

• Before you start
• Add Dashboards to Favorites
• Find your assigned test scripts
• Find your job aids
• Execute a test script
• Access the test environment
• Record your results
• Return to the dashboard
• Check back

• Have DUO installed on your cell phone.
• Have your cell phone nearby.
• Install Cisco AnyConnect on your workstation.
  • Cisco AnyConnect is a virtual private network that you must authenticate with to access CHRS test systems.

Cisco AnyConnect is a virtual private network that you must authenticate with to access CHRS test systems. Follow the steps below to create a ServiceNow ticket to install Cisco Anyconnect.

• Navigate to ServiceNow

• Select your campus, then click Login.

• Click Send Me a Push.

• Approve the DUO push on your cell phone.
  • After clicking on approve, ServiceNow will open

• Click All > Create New

• Complete the fields:
  • Severity: Individual
  • Urgency: Low
  • Type: Request
  • Category: CO Security
  • Subcategory: Multifactor Authentication

• Complete these fields:
  • Short description
  • Description

• Navigate to the ServiceNow Production Website.
  • Duo authentication might need to be completed

1. Click All.
2. Click the star icon next to Dashboards.

Your assigned test scripts are all on your dashboard. You should see your dashboard when you log in.  

• Go to All > Dashboards.

• Click the Tester Dashboard tile.
  • The Tester Dashboard opens, showing your assigned tests.

Review your assigned tests

• Columns:
  • Number: This is the test instance number. The test instance is an individual test that is assigned to you. Test numbers start with TMTI.
  • Test: Description of the test instance.
  • Due Date: The date that the test completion is due.
  • Assigned to: Your name displays here.
  • Status: The current status of the test instance. When you complete tests, you will update the status.
  • Order: The order in which the test should be executed.
  • Test Case Number: A set of related test intances make up a single end-to-end process to be tested, called a Test Case. Test Cases are maintained by project managers. You might have several test instances that belong to the same test case. Test case instances start with TMTT.  

• Open a test instance, click the test instance number.
  • The test instance opens.

Most test scripts are accompanied by a job aid, which provides step-by-step instructions for completing specific tasks. To successfully execute your tests, you should refer to both the test script instructions and the corresponding job aid. Additionally, some job aids include video tutorials for further guidance.

• For access to these resources, navigate to the CHRS Knowledge Base.

• While viewing your test instance, copy the Job Aid URL which navigates to CHRS Knowledge Base

• Open a second browser instance to have the job aid on a separate monitor if you have one.
  • Enter the URL into a second Browser tab.
• Optional: Click the Print button to print the job aid.
  • You can print the job aid if you have only one monitor.

To execute a test script, you need to manage multiple sources of information:

• Follow instructions provided in the test.
• Use any property values provided in the test.
• Use the job aid to help with the procedure.

• Find the Test field and Detailed Description fields.
• Test field is the goal.
• Detailed description can contain values or additional information.

• Read the Expected result section.

• Record your results on the ServiceNow Test Instance page:
  • Enter Actual Results.
  • Update the test status.

• On the test instance page, enter your Actual Result.
• Always enter the actual result of your test, even if the test was successful.
• Provide detailed information especially if test failed.

• Update the Status.
  • Unexecuted: The original state of the test. •
  • In Progress: You are still working on the test.
  • Passed: Finished. The actual results match the expected results.
  • Failed: Test failed because the system is not working. A ServiceNow ticket opens automatically.
  • Blocked: Test cannot be completed at this time. Work with your campus and the testing team to resolve the issue so you can continue testing.  
  • Retest: The test failed previously. The issue was fixed. The status is set to retest so you can re-attempt the test.
  • Campus Review: Use this status if your campus requires a review before determining the test results.

• If you select Failed, enter The Reason for Failure.
• IMPORTANT: Include steps to reproduce the error, error messages, screenshots, or any other information that might help the CMS team identify the issue. Provide as many details as possible.

• If you select Blocked, enter the Blocked Reason.
  • Provide details

• Optional: Click Attachments to add screenshots.

• Click Update.
  • After you click update you will return to Tester Dashboard

When you are on your dashboard, monitor the dashboard tiles for updates.

• On the Dashboard, review these tiles for updates on Retests, Failed tests, Blocked tests, and Campus Review.
  • Click the number on the tile to open the list of test cases in that category. The page opens on a new browser tab.

• Review the Test Defects table.
  • When a test case fails, it creates an incident ticket in ServiceNow. You can see the ticket number, category, priority, and incident state from the the Test Defects area.  
  • Click the Incident Number to open the ServiceNow ticket.
  • IMPORTANT: Review the incident activities before you retest the test script.

If any of your tests are marked blocked, failed, or campus review, you are not done yet. You need to check back to see if these issues are updated so that you can test or retest them.

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