• Have DUO installed on your cell phone.
• Have your cell phone nearby.
• Install Cisco AnyConnect on your workstation.

• Get Cisco AnyConnect installed Review test with original tester.
• Cisco AnyConnect is a virtual private network that you must authenticate with to access CHRS test systems.

• Navigate to ServiceNow
• Select your campus, then click Login

• Click Send Me a Push.

• Approve the DUO push on your cell phone.

• Click on All > Dashboards

• Click on star to add dashboards to Favorites

• Click on Wave # Dashboard (this is your wave 3, 4, or 5)

• Service Now Dashboard shows all tests assigned to campus
• Each test will have a status

• Dashboard will show status of Wave testing

• Unexecuted: The original state of the test.
• In Progress: You are still working on the test.
• Passed: Finished. The actual results match the expected results.
• Failed: Test failed because the system is not working. A ServiceNow ticket opens automatically.
• Blocked: Test cannot be completed at this time. Work with your campus and the testing team to resolve the issue so you can continue testing.  
• Retest: The test failed previously. The issue was fixed. The status is set to retest so you can re-attempt the test.
• Campus Review: Use this status if your campus requires a review before determining the test results.

• Bar graph of tests
• Click on status to view module cases – you can change view by group and/or how stacked

• Viewing Tests  
• Click to view tests by module or status
• Next page will list all tests based on status or module  
• Examples:

• Campus Review
  • A tester will change status of a test if they are unable to complete the test.
  • PM to review test with original tester and module SMEs if applicable to determine issue
    • Blockage – does tester have correct permissions, correct employee ID, etc. Work with campus team and/or CO team to determine reason for block
    • User Error – Confirm that tester completed the correct steps
    • Failure – all steps completed in test and the test results did NOT match expected results
  • Tester to retest if blockage removed or User error has been corrected
  • Failed – PM will change status on test to failed

• Failed
  • Failed test will result in automatic generated ServiceNow ticket
  • Complete all fields in form Click on Update
  • ServiceNow Ticket is generated and sent to appropriate team

• Blocked
  • A test may be blocked and not deemed a failed test if:
    • Tester may not have correct permission
    • Wrong employee ID
    • Process not being run
    • Prerequisite not completed
  • PM to work with Campus team and CO team to resolve blocked test

• Monitor Dashboard Daily
• Statuses
• What are you reviewing?
  • Campus Reviews
    • Are any tests in campus review?
    • Schedule time to meet with tester?
    • Determine next steps
  • Unexecuted?
    • Follow up with tester if tests have been stagnant
    • Determine if tests need to be moved to another tester
    • Provide support to tester if needed o Blocked tests
    • Follow up with campus team and/or CO team on status of blockage being removed
  • Retests
    • Follow-up with tester that they will need to retest  

• Assess overall status of campus testing
  • Percentage of tests completed
  • Number of days left in testing period
  • Reach out to CO PM if any questions or concerns

• Tips
  • Schedule specific group testing sessions in addition to the Test Labs scheduled by the CO.
  • Discuss time management with testers
    • Encourage testers to block out time on calendar
    • Begin testing immediately do not procrastinate
    • Anticipate any conflicts that may arise with day to day job
    • Schedule short periods of time for testing each day versus blocking an entire day for testing
  • Send reminders to testers
  • Send update of overall campus progress to all testers
  • Encourage questions
  • Schedule 1:1 time if needed with a tester
  • Reach out to CO PM with any questions and/or concerns
  • People want to know what they do and what they think matter, celebrate successes throughout this project
    • Highlight progress
    • Send thank you notes
    • Send appreciate note to testers and their supervisors at end of testing
    • Plan a campus end of testing celebration

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